Returns

You can request a partial or total refund of your order within 14 calendar days of receipt. The transport costs derived from the return must be paid by the customer. To request a return, contact us by phone 953 56 02 01 indicating the order number on which you want to make the return.

The customer must inspect the products as soon as possible within reasonable limits after delivery and, in case of observing any defect in the products or in case of any other incident related to the delivery, including incomplete, erroneous delivery or the non-delivery of one or more products contained in the order, you must notify it in more detail to the email address export@carrasqueno.es

If the client does not make such notification, it will be definitively assumed that the products are, in all respects, in accordance with the contract and free from any defect that is evident in a reasonable examination, and consequently, the client will be considered has accepted the products.

The client must reject packages that are delivered damaged or that show symptoms of having been damaged during transport, in no case will the COMPANY be responsible for a package which presents damages of any kind and has been accepted by the client.

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